Merchant response: Thank you for taking the time to provide feedback. We take all of our customers' comments very seriously and we are always working to improve our service. We understand your frustration and sincerely apologize that your order did not arrive within the expected time frame. We know that timely processing and shipping is an important part of conducting business online, which is why we make every effort to get all orders shipped out within a 1-2 day processing window. We were able to ship your order out within our normal processing window, but the first day of shipping was a Friday. Since UPS 2nd Day Air service only makes deliveries Monday through Friday, the order was delivered on Monday, following the weekend. Again, we truly do understand your frustration and we appreciate your business. We are reevaluating our shipping policy to make sure that all necessary information is presented in a clear, concise manner and we sincerely apologize if you received customer service that was anything less than excellent. We strive to always provide excellent customer service and anything less is not acceptable, so we will be investigating to ensure that you—and future customers—continue to receive superb service. If we can be of additional service, please don't hesitate to contact us at (866) 860-1416 or info@holabirdsports.com