Awful customer service, difficult return process
The band that I ordered was the wrong size, I called to get a “return number” and asked the rep to help me order the appropriate size for the watch so I could e change it instead of returning and then representing. She told me just to send it back and reorder what I needed. I own a small business and my employees nor myself would handle a situation like that. Not happy.
| Fit |
Rated 1 out of 5
|
|---|---|
| Comfort |
Rated 1 out of 5
|
| Functionality |
Rated 1 out of 5
|
| Accuracy |
Rated 1 out of 5
|
| Design |
Rated 1 out of 5
|
| Build Quality |
Rated 1 out of 5
|
Holabird Sports
Thank you for bringing this to our attention as we work to improve the customer shopping experience. We're sorry if you were offended in any way by our reps suggestion to get the correct size. They make this suggestion so you are guaranteed to receive the replacement as waiting to return the item to make an exchange, the item may no longer be available. We will work with our team to better relay this information to you. We value your business and hope that this experience doesn't affect you shopping with us in the near future!