I have been overall very satisfied with my purchases. But every once in a while (this being the 3rd time in 4 years) a shoe does not fit as well as it should even if it is the same brand, model and size of another shoe I have purchased at the same time. As it is necessary for me to purchase on line rather than in a store, I cannot try them on. My husband has had problems with two pairs of shoes with the same situation as mine. We would return the shoes but we live out of the country and are back in the US every three to four months.
My only suggestion is quality control on size. Of the last 10 pairs ordered only five were the correct size and width as listed on the shoes.