Holabird sent me the wrong size. When I returned the insoles for exchange for the correct size Holabird refunded my payment, even though I clearly marked the package and paperwork exchange. Furthermore, the paperwork was fully filled out with the correct item and size I wanted to exchange it with.
We're sorry that we could not deliver your insoles as expected. After reviewing your order details, we did deliver you the insoles that you selected online. Unfortunately the insoles that you wanted in exchange are no longer available so we refunded your order. We apologize for this inconvenience and hope that we can serve you again soon!