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      FAQ

      Have a question? We’re here to help! Our full customer service staff is available Monday through Friday 9 AM to 5 PM (EST) and Saturday 9 AM to 3 PM (EST). We also have staff working during our off hours so feel free to give us a call at 866-860-1416. If you can't get through to us over the phone, you can email us at info@holabirdsports.com and we will respond ASAP or call us the following business day after 9 AM (EST).

      Orders, Shipping & Tracking

      It usually takes 1-2 business days to process an order. Orders placed before 2pm (EST) Monday through Friday begin processing the same day. Orders placed after 2pm (EST) Monday through Friday and any orders placed Saturday or Sunday will start processing the next business day. Please note: FedEx Next Day and 2nd Day Air do not deliver on Saturdays or Sundays, so orders placed on Friday will not arrive on the following Saturday or Sunday.

      If your order is still processing we will try our best to put a stop on your order so it can be canceled or changed. We will do our best to fulfil your request. If your order leaves for shipment, you can email us at info@holabirdsports.com for return information.

      Orders placed before 2:00pm (EST) Monday through Friday begin processing the same day. Orders placed after 2:00pm (EST) Monday through Friday, and any orders placed Saturday and Sunday, begin processing the next business day. Please note: FedEx Next Day and 2nd Day Air do not deliver on Saturdays or Sundays, so orders placed on Friday will not arrive on the following Saturday or Sunday.

      Returns & Exchanges

      Some important notes to consider regarding returns and exchanges include the following: All returns must be made within 90 days of the original order date and may be exchanged or refunded, refunds will be made in the original form of payment, and original shipping charge and return shipping costs are not refunded. Know that at Holabird Sports, we want to make sure you have the best possible experience. If you aren’t 100% satisfied with your order, please call us at 866-860-1416 or send us an email at info@holabirdsports.com and we’ll be happy to assist you in making a return or exchange.

      Please inspect all merchandise upon receipt. If anything is broken, missing or wrong, please let us know as soon as possible. If you need to make a warranty claim, please follow the instructions found below. You are always welcome to make a warranty claim in person. Simply bring the defective merchandise, along with your receipt, to our showroom.

      You are eligible for a free return label if your product has "Shop confidently with FREE RETURNS" on our site. If you have any questions, feel free to give us a call at 866-860-1416.

      We recommend that customers try on their shoes on a carpet or wooden floor area to get a general feel of how the shoes will feel before taking them out for exercise. In general, we do not accept worn shoes.

      Once we receive your request we’ll process your return and issue a refund to the original form of payment within two business days. You should see the funds returned to your original form of payment in a few business days, but please note we do not control when your bank/credit card company issues the funds back to your account. You will receive an email to let you know we’ve issued the refund.

      Discounts & Gift Cards

      Your gift certificate will be printed on your yellow invoice received with shipment. This will be on the top portion of the invoice. If for some reason you have lost or no longer have the number, you can email us at info@holabirdsports.com and we would be more than happy to provide it for you.

      No. The codes are voided if the order that provided the gift certificate(s) are returned. If you place an order with the codes before your item is returned, the value of the return will be refunded less the gift card amount. Your earned gift certificate will be reactivated for you to be able to use again on a future.

      Yes we do! We offer special discounts for military, first responders, medical staff, and teachers. Click the link below to verify your credentials with Verify Pass.

      Location & Hours

      Holabird Sports is located at 9220 Pulaski Highway Baltimore, Maryland 21220. If you are entering our address into a GPS, we recommend putting in Middle River, MD.


      Currently we are open Monday through Friday from 9:30 AM to 4:30 PM (EST) and Saturday from 9 AM to 3 PM (EST).

      Yes we do!

      Recommendations & Advice

      For most shoes, using a mild detergent and a bristle brush is an effective way to clean your shoes. When you're done, you can either let them air dry, or for quicker results you can use a shoe dryer which reduces the chance of bacterial growth. However, using a cleaning solution designed specifically for cleaning shoes can be a better, more effective option. You may also want to consider using a protectant spray that creates a barrier for your shoes against water and dirt before they get stained.

      Finding your arch type at home is easy. Simply dip your foot in water and step onto either a paper bag or a piece of cardboard (just make sure the area is larger than your foot). Study the imprint left behind. If your imprint looks like an entire foot, you likely have low arches. If you see very little of your footprint, particularly at the center, this likely means you have high arches. Finally, if you see your imprint is somewhere in between, you likely have a regular arch type. Still not sure? Visit us at our store and we’ll be glad to assist you!

      The best way to decide to restring your racquet, besides when it breaks, is when it affects your performance. If you see that you’re constantly hitting the ball out, it’s probably time to restring in order to gain more control and playability.

      We know that finding the right tennis racquet can be very confusing. That's why we're here to help you navigate your options, so you can feel more confident about choosing your stick. What do all of these factors mean and how do they apply to you? Check out our blog post titled “How to Select the Right Tennis Racquet” to learn more!

      After you've found the racquet that's right for you, it's time to consider which string you'll use. Check out our blog post titled “How should I choose which string and tension to use?” to learn more!