Have a question? We’re here to help! Our full customer service staff is available Monday through Friday 9 AM to 5 PM (EST) and Saturday 9 AM to 3 PM (EST). We also have staff working during our off hours so feel free to give us a call at 1-866-860-1416. If you can't get through to us over the phone, you can email us at firstname.lastname@example.org and we will respond ASAP or call us the following business day after 9 AM (EST).
Orders, Shipping & Tracking
It usually takes 1-2 business days to process an order. Orders placed before 2pm (EST) Monday through Friday begin processing the same day. Orders placed after 2pm (EST) Monday through Friday and any orders placed Saturday or Sunday will start processing the next business day. Please note: FedEx Next Day and 2nd Day Air do not deliver on Saturdays or Sundays, so orders placed on Friday will not arrive on the following Saturday or Sunday.
If your order is still processing we will try our best to put a stop on your order so it can be canceled or changed. We will do our best to fulfill your request. If your order leaves for shipment, you can email us at email@example.com return information.
Orders placed before 2:00pm (EST) Monday through Friday begin processing the same day. Orders placed after 2:00pm (EST) Monday through Friday, and any orders placed Saturday and Sunday, begin processing the next business day. Please note: FedEx Next Day and 2nd Day Air do not deliver on Saturdays or Sundays, so orders placed on Friday will not arrive on the following Saturday or Sunday.
For orders placed in/shipping to Maryland, Kansas, Missouri and Wisconsin, sales tax will be charged (based on local rates). Additionally, Lobster ball machines shipping to the state of California will be subject to sales tax prior to shipping.
Returns & Exchanges
Some important notes to consider regarding returns and exchanges include the following: All returns must be made within 90 days of the original order date and may be exchanged or refunded, refunds will be made in the original form of payment, and original shipping charge and return shipping costs are not refunded. Know that at Holabird Sports, we want to make sure you have the best possible experience. If you aren’t 100% satisfied with your order, please call us at 1-866-860-1416 or send us an email at firstname.lastname@example.org and we’ll be happy to assist you in making a return or exchange.
Please inspect all merchandise upon receipt. If anything is broken, missing or wrong, please let us know as soon as possible. If you need to make a warranty claim, please follow the instructions found below. You are always welcome to make a warranty claim in person. Simply bring the defective merchandise, along with your receipt, to our showroom.
We do not offer free returns for APO/FPO orders. Shipments to Canada, Hawaii, Alaska and Puerto Rico do not qualify for free return shipping. The cost of return shipping of any products will be the responsibility of the customer.
We recommend that customers try on their shoes on a carpet or wooden floor area to get a general feel of how the shoes will feel before taking them out for exercise. In general, we do not accept worn shoes.
Once we receive your request we’ll process your return and issue a refund to the original form of payment within two business days. You should see the funds returned to your original form of payment in a few business days, but please note, we do not control when your bank/credit card company issues the funds back to your account. You will receive an email to let you know we’ve issued the refund.
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
*Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.
Discounts & Gift Cards
Your gift certificate will be printed on your yellow invoice received with shipment. This will be on the top portion of the invoice.
Your gift certificates can also be located by searching in your online account. Gift certificate codes are tied to the email address used to order. You can create an online account at any time and your orders and any codes should be linked and ready to be used.
Gift certificates that are purchased from Holabird Sports, or advertised as a gift with purchase on a specific item will not expire. From time to time, Holabird Sports will include a gift certificate code on your yellow invoice as a thank you and those codes will expire 1 year after purchase. Gift certificates are not redeemable for cash at any point.
No. The codes are voided if the order that provided the gift certificate(s) are returned. If you place an order with the codes before your item is returned, the value of the return will be refunded less the gift card amount. Your earned gift certificate will be reactivated for you to be able to use again on a future.
Location & Hours
Currently, we are open Monday through Friday from 9:30 AM to 4:30 PM (EST) and Saturday from 9 AM to 3 PM (EST) and closed Sunday.
Recommendations & Advice
For most shoes, using a mild detergent and a bristle brush is an effective way to clean your shoes. When you're done, you can either let them air dry, or for quicker results you can use a shoe dryer which reduces the chance of bacterial growth. However, using a cleaning solution designed specifically for cleaning shoes can be a better, more effective option. You may also want to consider using a protectant spray that creates a barrier for your shoes against water and dirt before they get stained.
Finding your arch type at home is easy. Simply dip your foot in water and step onto either a paper bag or a piece of cardboard (just make sure the area is larger than your foot). Study the imprint left behind. If your imprint looks like an entire foot, you likely have low arches. If you see very little of your footprint, particularly at the center, this likely means you have high arches. Finally, if you see your imprint is somewhere in between, you likely have a regular arch type. Still not sure? Visit us at our store and we’ll be glad to assist you!
The best way to decide to restring your racquet, besides when it breaks, is when it affects your performance. If you see that you’re constantly hitting the ball out, it’s probably time to restring in order to gain more control and playability.
We know that finding the right tennis racquet can be very confusing. That's why we're here to help you navigate your options, so you can feel more confident about choosing your stick. What do all of these factors mean and how do they apply to you? Check out our blog post titled “How to Select the Right Tennis Racquet” to learn more!
After you've found the racquet that's right for you, it's time to consider which string you'll use. Check out our blog post titled “How should I choose which string and tension to use?” to learn more!