Refund policy

Need to return or exchange something? Please email us at info@holabirdsports.com or call us at 1-866-860-1416. A member of our customer service team will assist you with your needs. You will be provided a return authorization number OR a prepaid return label. Please note, if your order qualifies for free returns you do NOT need a Return Authorization Number.

*Some people prefer to order their new desired item ASAP and then request a refund to ensure quicker delivery plus we also can not guarantee your desired item is in stock at the time of processing your exchange request.

• All returns must be unused and in 100% brand new condition.
• If you would like a different size/item
• Packaging shoes: You were provided with a white bag to make returning your shoes easier. Please place your shoebox into this bag. If you have a return label, place it on the white bag; or, write your RMA number on the outside of the bag and use the carrier of your choice to send it back.
• Packaging other items: If your items were sent in a box other than a shoebox, you may simply return the items in the box. Place your return label on the box or write your RMA number on the outside of the box. If your items were sent in a bag, simply re-tape the bag, place your return label or RMA on the outside of the bag. If you aren’t provided a return label you may use the carrier of your choice to send back your items.
• All returns must be made within 90 days of the original order date and may be exchanged or refunded.
• Refunds will be made in the original form of payment. (If you paid with a credit card, the refund will be made to the same credit card.)
• Any approved returns received after 90 days of the original order date may be exchanged or store credit may be issued. Store credits expire one year from the original order date.
• Original shipping charge and return shipping costs are not refunded.
• Please allow 2 business days for us to process your return.
• APO/FPO orders and shipments to Canada, Hawaii, Alaska and Puerto Rico do not qualify for free return shipping. The cost of return shipping of any products will be the responsibility of the customer.

Free Return Abusers

Holabird Sports reserves the right to no longer offer free return shipping to customers if their order and subsequent returns become a pattern. Ordering the same items multiple times and returning or ordering excessive amounts of product and returning could lead to prepaid return labels no longer being issued.