Purchased Solinco Tour Bite Soft 18 Gauge from Holabird Sports (by the way NO OTHER online merchant even listed this), and while it was not available when the online store stated that it was, a representative called me and advised that it was out of stock, but that stock was coming in the next week, and whether I would like to wait or to cancel the order. This kind of customer service is exceptional and I greatly appreciated the call to ask of my intentions. The reel arrived a little longer than expected, as it was shipped by USPS, but other than that, I was extremely happy with my purchase.